Return Policy

1. Time Frame should not exceed 5 days from the date of receipt
2. The original Invoice/Original receipt is required for all returns and exchanges; a valid photo ID is also preferable.
3. Product should not be opened and should be in its original condition
4. Returned products must be "as new" condition, in original packing.
5. When a promotional item is returned (in case of the promotion duration is passed), the value of the promotional item will be deducted from the refund amount
6. Free Items that were given with purchased items must also be returned, and if those free of charge items were not "as new", there might be an additional charges.
7. Any discrepancies could result in a delay or partial forfeiture of the refund
8. Opened products are subject to a 15% restocking charges
9. Some customers will be warned that subsequent returns will not be eligible for returns or exchange, Hadi Pharmacy Co. reserves the right to deny any return or exchange Non-returnable Items:

Items that are damaged & abused

Return Process:

1. Pack your return in the original shipping package, if possible.
2. Include all original packing materials, manuals and accessories
3. The original Invoice/Original receipt should be available

4.Call or visit Hadi Pharmacy Co. Customer service counters

5. Indicate the reason of the return
6. Collect your money from Cashier

Shipping

Shipping to Kuwait

Hadi Pharmacy Co. gladly accepts orders from all over in Kuwait. Available product lines, shipping rates and fees may vary depending on the delivery address of your order. Your packages may be subject to customs fees and import duties of the Area to which you have your order shipped. These charges are always paid by the recipient/buyer.

Limitations

To avail a warranty you need to ship the products back to “Hadi Pharmacy Co.”; product manuals, instructions and safety warnings may not be in destination area; the products (and accompanying materials) may not be designed in accordance with the recipient/buyer’s area standards, specifications, and labeling requirements; The recipient/buyer is responsible for assuring that the product can be lawfully imported to the destination area. When ordering from www.Hadipharmacy.com , the recipient/buyer is the importer of record and must comply with all laws and regulations of the destination area.

Privacy

Your privacy is important to us in regards to how information about your order is used and shared. Local customers should be aware that cross-border shipments are subject to opening and inspection by customs authorities. Also, we may provide certain order, shipment, and product information, such as but not limited to titles, for our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws. If the order is a gift, the package is marked "Gift," but the cost of the item is still stated on the customs form due to the reason that customs authorities require the value of the gift item to be stated directly on the package.

Customs, Duties, and Taxes 

You are responsible for assuring that the product can be lawfully imported to the destination area. When ordering from www.alohadi.com, the recipient/buyer is the importer of record and must comply with all laws and regulations of the destination area. Orders that are shipped to local inside the State of Kuwait may be subject to import taxes, customs duties and fees by the destination area’s authorities., It can cause delays beyond our original delivery dates estimated.

Contact Us

Address : 

Hadi Hospital , Kuwait , Jabriyah

Fahaheel Road 30 , Block 8 , St 3. 

Contact : 

+965 65757379 

Email : 

AlohadiKw@gmail.com

Info@alohadi.com